Below is a list of forms. Please select the form you are looking for. To save the form, simply right click on the link and select ‘Save As’. Once the form is complete, you can email it to support@krollcorp.com or fax it to 800-359-9721 or 586-739-0600.

M-Pro7 LPX

1. Kroll complete Item Number
2. Invoice Number from original shipment/receipt of item
3. Quantity to be returnedReason for request

All product returns must be accompanied by a Kroll International, LLC RMA document-with the RMA number clearly visible on the outside of the package.  
Please ship to:

Returns Department
     Kroll International, LLC
     51360 Danview Technology Court
     Shelby Township, MI 48315  USA

Additional product returned, but not authorized on the RMA document will not be accepted as a return or reimbursed, and will be returned to the customer at the customer’s expense and shall not be reimbursed or credited.  Returns must be sent via traceable carrier, for validation of receipt of goods and for insurance compliance.

All returns will be processed in a timely manner and credits will be applied to your account.

ALL product returned will be assessed a 15% restocking fee, unless the return is the result of an error made by Kroll International, LLC.

If the manufacturer assesses a fee exceeding 15%, the customer will be assessed the difference in addition accordingly.

All freight charges assessed to the return, are the responsibility of the customer, and will not be reimbursed by Kroll International, LLC unless the return is a result of an error made by Kroll International, LLC.

Kroll International, LLC will not accept return or issue credit for the following items (including, but not limited to):

1. Body Armor
2. Defense/Pepper Spray
3. Items that are labeled ‘Discontinued’ by Kroll International, LLC-regardless of disposition by the manufacturer
4. Undergarments (including but not limited to: underwear, socks, t-shirts, base layers)
5. Batteries
6. Gloves
7. Personal Communications Products (Including EarHugger[VIDMIC] and Code Red Headsets Products)
8. Footwear
9. Headwear
10. All PDU Apparel (Professional Dress Uniform)
11. Product with retail price marking of any type
12. Opened packages or packages showing evidence of tampering
13. Product not in original packaging, including case pack goods
14. Forensic testing supplies, equipment or drug and or alcohol testing kits
15. First aid or trauma treatment products
16. Worn or shopworn products

Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.

Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed, and will be returned to the customer at the customer’s expense and shall not be reimbursed or credited.